Learning remotely with SS&L

SS&L offers high quality teaching and learning, delivered in a way that meets each learner’s needs, using a variety of delivery methods.

This useful guide, for learners and parents of learners aged 19 and below, outlines our remote education offer. It includes definitions of our delivery methods, what to expect of SS&L and what SS&L expects of learners, plus details of additional support available.

Click on the sections below to expand and learn more.

Delivery methods and definitions

Our delivery formats include

Face to face teaching

A tutor teaches face to face in a SS&L centre with other learners.

Blended / Hybrid learning

A tutor combines teaching face to face in a SS&L centre and teaching with other learners remotely via Zoom, which is a video conferencing platform.

Online learning

A tutor teaches remotely via Zoom. A learner joins the lesson with other learners following a link on a computer, a laptop or a tablet. The learner studies from their own home and ideally needs a webcam and a microphone to participate.

Distance learning

The learner works independently on a course accessed by logging onto a secure website. The learner uses the resources to study at their own pace and submits assessments when required. A tutor oversees their progress and is available to answer queries by phone or email.

Our remote education offer and delivery arrangements

In the event that any face to face delivery is restricted, SS&L will deliver this content using the video conferencing system, Zoom. This platform may be used for online classroom delivery or remote one to one sessions with tutors that would normally take place in person.

Our tutors will be available to support via phone and email alongside any formally planned delivery.

Learning platforms, assessment and timetabling

Learners will continue to have access to our virtual learning platforms including E-track, E-assessor, Learning Assistant, Moodle and BKSB.

Any changes to assessments will be based on guidance from the relevant awarding body. SS&L continues to keep up to date with the latest assessment arrangements including remote assessment.

Timetabling of remote lessons will be arranged around availability of learners and tutors, whilst taking into account any additional needs.

Expectations of learners

Any learner studying remotely is required to adhere to the SS&L Behaviour Policy.

It is important to recognise that the online classroom is in fact a classroom and certain behaviours are expected when you communicate with those engaging with you. These guidelines are known as netiquette.

General guidelines

  • Be on time. Sessions will start and finish according to the timetable. If you join late, please don’t interrupt the session. Remain silent. Your tutor will support you.
  • Be prepared. Come to the meeting with a positive attitude and with any course materials or resources that you have been asked to have ready.
  • Where possible, choose a quiet location – away from pets, children, etc. Turn off the TV and any music.
  • Be ready to take part. Not everybody is confident in speaking up within a group, especially when you don’t already know other learners. However, to make the most of your learning experience we ask that you share ideas, ask questions and contribute to the discussions.


  • Remember that your password is the only thing protecting you from pranks or more serious harm.
  • Don’t share your password with anyone.
  • Change your password if you think someone else might know it.
  • Only share an email address or other personal information if necessary and when you know it is safe.
  • If using a webcam, think about what is in view behind you – is it something you don’t want others to see?

When communicating online you should always

  • Be respectful of others and their opinions.
  • Be careful with personal information (both yours and others’).
  • Beware of using reply all – does everyone need to see your message?
  • Remember to stay on topic. Is this relevant to your subject?
  • Remember to listen and not talk over each other – this comes with practice! Mute yourself when not talking.
  • The site’s owners and moderators have the final say in enforcing the rules.
  • Please do not to write or say anything that you wouldn’t say to someone’s face and always think about how you would feel if you were receiving it.
  • Please remember we still need to keep each other safe. If you are concerned about your own or another person’s safety, please tell your tutor or report it to our Safeguarding Officer, Justin Speirs.

Additional support for learners

SS&L provides assistance and support for any eligible learners who are unable to access our provision remotely. This support includes the loan of laptops for those who need them and the financial support available to those who need support with costs, including those associated with internet access.


SS&L is committed to providing all learners with the tools and access they need to learn.

SS&L have purchased a set of laptops that have been set up for learners to use at home who would otherwise not be able to access the teaching and learning available. These can be used for basic internet, Office and Zoom and can help learners without access to IT to progress with their learning.

Any learner requiring a laptop should contact their tutor in the first instance.

Financial support

SS&L understands that financial support has an important role in helping remove barriers to participation in learning. Through our Education & Skills Funding Agency (ESFA) contracts we are able to provide the following financial support for our learners:

Support for 16 to 19 year olds on Traineeships or Study Programmes

  • Bursaries for defined vulnerable groups
    The bursary for vulnerable groups can pay up to £1,200 per year to a learner participating on study programme that lasts for 30 weeks or more, if they need that amount of support. Learners on study programmes of less than 30 weeks should be paid a pro-rata amount.
  • Discretionary bursaries
    Discretionary bursary awards can help learners with the cost of travel, to buy essential books, equipment or other course related costs. These are items the learners would otherwise need to pay for in order to participate. The bursary fund is not intended to provide learning support.

For further information on financial support available for those aged 16-18 download: Learner support 16-18

Support for learners aged 19+ on either an Adult Education Budget (AEB) or Loans funded course

  • Hardship funding
    General financial support for financially disadvantaged learners, aged 19+, to support participation in education. Hardship funding can be used for course related costs, transport costs, examination and awarding body fees. In exceptional circumstances funds could be used to assist with course fees.
  • 20+ childcare funding
    For learners aged 20 or older on the first day of learning who are at risk of not starting or continuing learning because of childcare costs. Childcare must be provided by an OFSTED registered childminder or nursery.
  • Residential Access funding
    To support learners, aged 19+, where they need to live away from home in order to access specialist provision.
  • Covid-19 response
    To support disadvantaged learners, aged 19+, who cannot undertake online delivery in the event of local or national measures in response to Covid-19. Funds can be used to buy devices to loan to learners or pay for internet access. This is not available to learners funded by an Advanced Learner Loan.

For further information on financial support available to those aged 19+ download: Learner support 19+

Support for learners with Special Educational Needs and Disabilities (SEND)

SS&L offers additional support for those learners with SEND. This support will continue as part of any remote education offer and is outlined in our Learning Support Policy

Any additional needs will continue to be assessed remotely and support arrangements, individual to the learner, will be put in place to meet any individual needs.

For further information or support with remote education at SS&L email enquiries@sslcourses.co.uk