Customer Advisor

At Somerset Skills & Learning (SS&L) we strive to provide an outstanding experience to our customers, and with demand increasing, our Customer Services & Admissions Team are expanding. Be part of our success story as we grow across Somerset and beyond.

About us

SS&L makes positive changes to people’s lives, through learning. We work across Somerset, providing adult education, apprenticeships and traineeships. As well as offering skills and qualifications, we also invest heavily in community projects to help disadvantaged groups to improve their lives through learning. 

The work we do is inspiring, heart-warming and humbling. We’re passionate about what we do, we’re evolving fast, and we are building our teams to ensure we deliver quality and excellence in post-16 education to our local communities.

About you

We’re looking for someone with exceptional communication skills, who has a good working knowledge of IT, is well organised and is able to multi- task to ensure we provide the best customer service experience to all.

The job role would suit someone who is available to work 3 days per week.

We’re a friendly, positive and changing organisation, focused on delivering the best in adult education to our local communities. This is a great opportunity to play a real part in achieving our goals, and in making a difference to the lives of the learners we serve.

You’ll be joining a small team within our organisation at an exciting time of growth and development and be happy to work within our ethos of changing lives through learning.

In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values: Integrity • Growth • Innovation • Respect • Drive

If you would like an informal discussion about the post, please contact Dave West on 07919 540589 or email

SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expects all staff to share this commitment.  

For a full job description, person specification and application form please see below:

Customer Advisor JD PS (1)

New Application Form

DBS Information Sheet