For Students

2 min read

Business Administration & Customer Service

If you can inspire people to “have a great day”, why not consider a role in Customer Service? Doors open to many different careers with these apprenticeships and both are essential to the success of any business, making you a valuable member of the team.

Why should I choose Somerset Skills and Learning as my training provider?

We focus on you as an individual and create plans to ensure you can succeed. We have knowledgeable and experienced tutors that deliver interactive and varied lessons. We work flexibly to suit your needs and those of your employer. You can join at any time of the year.

What qualities do I need to succeed in business admin or customer service?

You need to be professional, friendly, open, honest, and have good communication skills. You also need a good standard of maths and English (we can help you with maths and English qualifications if you need them). Problem solving skills, an ability to use your own initiative, and being a good team member is really important. 

What might be difficult for me?

You may find family commitments difficult to juggle or adjusting to your working hours and time needed to study. Stay motivated and keep a positive attitude to succeed. Remember, your tutor is there to help you!

What support is available?

Your tutor will create an individual plan and guide you throughout your studying. We will also provide support when you complete your course regarding next steps or further qualifications and training. We can also help you with maths and English qualifications, if you need them. For more information please visit our learning support page.

What can I expect from a Business Administration or Customer Service apprenticeship?

There are so many positive gains for you! First and foremost, you’ll have job satisfaction. As part of a team you’ll help the business run smoothly. You’ll gain an understanding of how businesses run and grow. The skills you learn will help you in any job role in the future and you’ll gain a broad business perspective.

On successful completion of the course, you’ll receive a nationally recognised qualification. Also, many apprentices are offered permanent employment with their current employer once qualified or you may be able to progress onto the next level.

View Apprenticeship vacancies

What are the career pathways?

Meet Ryan

Business administration apprentice Ryan tells us why an apprenticeship was right for him.

I’ve qualified – what next?

On completion of the Level 2 you can progress to Level 3 or seek employment in your chosen field. For Business Admin, job roles include Administration Assistant, Receptionist, Personal Assistant, Office Assistant & Legal or Medical Secretary. For Customer Service job roles include Customer Service Assistant, Customer Service Administrator, Customer Service Advisor and Customer Service Trainee.

When and where will I be learning?

Our courses run at multiple locations across Somerset and online.  All our apprenticeship courses are tailored to you, but a typical week is made up of one day with us studying, and four days working for your employer.