Level 2 Certificate In Principles Of Customer Service - Starting in August 2021

  • Duration:18 weeks
  • Start:02/08/2021

Course overview

This qualification enables you to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Gain a nationally recognised qualification.

Create a long-standing career pathway within the customer service industry.

Courses are delivered as distance learning, allowing learners to choose when and where to study.

Personal tutors are assigned to ensure learners have the support needed to succeed.

Course assessment

Studying online, via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal tutor. There will be paper based learning with online assessments.

This course contains the following units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

Course progression

On completion of this course, you could progress to:

L2 Diploma in Customer Service or an apprenticeship

Select your course

Need to know…

Entry Requirements:

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

This course is free.

Eligibility criteria: You must be aged 19 or over as at 31 August 2021. You must have lived in the UK/EEA for the last 3 years. · You must currently reside in England outside of · Cambridgeshire and Peterborough · Greater Manchester · Greater London · Liverpool City Region · Tees Valley · West Midlands · North of Tyne · Sheffield City Region · West Yorkshire · West of England (WECA - covering Bath & North East Somerset, Bristol and South Gloucestershire)

Fee information:

The cost of this course is FREE
eligibility criteria applies

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18 weeks
Distance Learning

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