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Course overview

This qualification enables you to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Gain a nationally recognised qualification.

Create a long-standing career pathway within the customer service industry.

Courses are delivered as distance learning, allowing learners to choose when and where to study.

Personal tutors are assigned to ensure learners have the support needed to succeed.

Course assessment

Studying online, via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal tutor. There will be paper based learning with online assessments.

This course contains the following units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

Course progression

On completion of this course, you could progress to:

L2 diploma in customer service or apprenticeship

Select your course