Course Overview
Learn to provide excellent customer service in your workplace with this Level 2 customer service qualification.
This industry-recognised, accredited qualification is designed to boost your skillset and allow you to take the next step in your career.
This customer service course aims to:
- Provide you with the foundation knowledge that is required to work in a range of different environments within a customer service role
- Develop essential knowledge of how to carry out customer service tasks, such as how to manage information, and support events
- Help you apply your knowledge in a variety of industries and job roles
This course is delivered remotely with your professional tutor who will also mark and assess your work.
Course Code: Q30048
Course Details
Duration: 18 weeks
Location: Online (Self-Study)
Fee Information
Cost: £0 – £1080
This Level 2 customer service qualification can be fully funded (FREE) for people aged 19 or over who:
- live in Somerset (not including Bath & North-East Somerset/North Somerset) or Dorset
- have lived in the UK/EU for the last 3 years or have leave to remain
- meet at least one of the following:
-
- are employed with an annual income of less than £25,000
- are unemployed AND in receipt of benefits.
- have no qualifications of level 2 or above
Proof of eligibility will be requested.
Entry Requirements
There are no specific prior qualifications needed to access this qualification, although you may find it useful to have previously achieved a Level 1 qualification. You should ideally have the equivalent of Level 1 literacy skills, however, a formal qualification is not required as this will be assessed prior to starting the course. You will need access to the internet and a computer/laptop to attend online sessions and download/upload your work.
- You must currently live in Somerset/Dorset.
- You must have been resident in the UK/EU for 3+ years, for purposes other than study.
- You must be over the age of 19.
- You must not be on an apprenticeship.
There is a £100 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Assessment
You will be assessed through assignments. For each unit of study you will need to submit an assignment to your tutor. Your work is marked and you are provided with detailed feedback on your work submission. You can submit your assignments as and when you have completed each unit of study. There are no exams.
Progression
Learners who achieve this qualification could progress onto the following courses:
- Level 2 Diploma in Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service
- Level 4 NVQ Diploma in Customer Service
Discuss your next opportunity with our expert tutor team!
Interested in this course?
Submit an initial enquiry and we’ll get you started!
