Course Overview
Kick-start or boost your career in the hospitality sector with this Level 2 hospitality customer service course.
Over 26 weeks you’ll develop your knowledge and understanding of customer service excellence for the hospitality sector.
Subjects covered on this course include (but are not limited to):
- How to communicate effectively
- The importance of teamwork
- The importance of maintaining food hygiene
Course Code: Q30150
Course Details
Duration: 26 weeks
Location: Online (Self-Study)
Fee Information
Cost: £0 – £1050
This hospitality customer service course can be fully funded (FREE) for people aged 19 or over who:
- live in Somerset (not including Bath & North-East Somerset/North Somerset) or Dorset
- have lived in the UK/EU for the last 3 years or have leave to remain
- meet at least one of the following:
-
- are employed with an annual income of less than £25,000
- are unemployed AND in receipt of benefits.
- have no qualifications of level 2 or above
Proof of eligibility will be requested.
Entry Requirements
There are no specific prior qualifications needed to access this qualification. You should ideally have the equivalent of Level 1 literacy skills, however, a formal qualification is not required as this will be assessed prior to starting the course. You will need access to the internet and a computer/laptop to complete the coursework.
- You must currently live in Somerset/Dorset.
- You must have been resident in the UK/EU for 3+ years, for purposes other than study.
- You must be over the age of 19.
- You must not be on an apprenticeship.
There is a £100 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Assessment
This is an online distance-learning course. It is a Level 2 course. You will receive a log in for online resources book and then you answers the questions online. You should have a willingness to complete this course online so will need access to a computer. You will have a named tutor in case you have any questions throughout the course.
You will be assessed by your tutor or assessor using a range of methods. This could include a portfolio of evidence, written assignments or a task. The course is assessed via coursework, there are no exams.
Progression
You may wish to attend our other workshops and courses related to your personal development or access our Adult Skills courses.
Learners who achieve this qualification could progress onto a hospitality or catering apprenticeship, Level 3 Award in Hospitality Supervision and Leadership Principles, Level 3 Certificate in Retail Knowledge, or Level 3 Diploma in Hospitality.
Discuss your next opportunity with our expert tutor team!
Interested in this course?
Submit an initial enquiry and we’ll get you started!
