Customer Relationship Officer

Who we’re looking for: 

We are looking for a motivated and enthusiastic Customer Relationship Officer to support learners through the enrolment and onboarding journey, match candidates with suitable employment, and maintain relationships with key employer partners to support repeat business. The Customer Relationship Team sits within the wider Business Development function of SS&L, currently going through an exciting period of growth and development. You will be a key member of the team, working closely with a range of partners both internally and externally to provide excellent customer service and learner experience prior to beginning on a course of study.

You should have excellent interpersonal, personal organisation, and communication skills, work well with your own portfolio and have a keen desire to collaborate to create opportunities for learning.  

 In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values: 

Why work for us:

We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners.  Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.  

If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.  

If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.  

The benefits:

We’re pleased to be able to offer you: 

• 29 days annual leave + bank holidays + up to 3 gifted Christmas days and a day off for your birthday 

• Up to 2 paid volunteering days 

• Flexible working and opportunity to work from home* 

• Totum discount card 

• .45p mileage rate**  

• NEST Pension Scheme 

• On-site parking at certain venues 

• Contractual sick, maternity & paternity pay for up to one year (after qualifying period) 

• Shared parental leave 

• Continued Professional Development 

• Supportive culture with elected staff directors 

• Access to a free Employee Assistance Programme 

*These opportunities will depend on the needs of the role. 

**Rate change after 4000 miles p.a. 
 

SS&L recognises the positive value of diversity, promotes equality and challenges discrimination 

We welcome and encourage job applications from everyone 

Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities. 

Find out more:

If you would like an informal discussion about the post, please contact Heidi Oliver via holiver@sslcic.co.uk

SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment.  The successful applicant will be required to undertake a DBS check relevant to the role applied for 

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 

How to apply:

Please find a detailed Job Description below and scroll down for the on-line application form. 

Customer Relationship Officer JD & PS (1)