SS&L Meets the Matrix Standard: A Recognition of Quality Support

We are excited to announce that SS&L has once again met the Matrix Standard, recognising the outstanding information, advice, and guidance (IAG) we provide. This accreditation highlights how we offer personalised support to ensure every learner has a positive experience.

The accreditation process involved interviews over 2.5 days with 20 staff members, 3 external partners, and 16 learners, all of whom gave very positive feedback about their experiences with SS&L.

Kathryn Baker, CEO of SS&L, expressed her pride in this achievement, saying:

“Achieving the Matrix Standard once again is a fantastic recognition of the hard work and dedication of our team. We pride ourselves on offering tailored support and guidance to every learner, ensuring their experience with SS&L is the best it can be. This accreditation reflects our ongoing commitment to helping learners succeed, and we are incredibly proud of what we have accomplished together.”

Key strengths identified during the process:

  • Engagement with Learners: Our Board listens directly to feedback from learners.
  • Website Improvements: We’ve made important updates to our website, making information easier to find.
  • Enhanced Processes: Our enrolment and recruitment processes have been improved to better support learners.
  • Staff Development Days: Our staff value the dedicated days for team development.
  • Flexible Learning Support: Our “Right Learner, Right Course” approach demonstrates our flexibility in meeting learners’ needs.
  • Community Engagement: Our involvement in local communities and strong partnerships were highly praised.
  • Impartial Guidance: We ensure that our IAG services are neutral and fair.
  • Listening to Learners: We act on feedback from learners to improve their experiences.
  • Focus on Wellbeing: Our wellness plans and staff appreciation initiatives were warmly received.

We are incredibly proud of this achievement, made possible by the hard work of our staff, partners, and learners. It highlights our ongoing dedication to providing high-quality guidance and support for all.

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