Course Overview
Do you want to provide excellent customer service in health and social care settings?
This fully-online Level 2 health and social course well help you with creating positive working relationships with patients, families, and residents in the workplace.
This course is made up of four units:
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
Course Code: Q60155
Course Details
Duration: 26 weeks
Location: Online (Self-Study)
Fee Information
Cost: £0 – £789.60
This Level 2 health and social course can be fully funded (FREE) for people aged 19 or over who:
- live in Somerset (not including Bath & North-East Somerset/North Somerset) or Dorset
- have lived in the UK/EU for the last 3 years or have leave to remain
- meet at least one of the following:
-
- are employed with an annual income of less than £25,000
- are unemployed AND in receipt of benefits.
- have no qualifications of level 2 or above
Proof of eligibility will be requested.
Entry Requirements
This is an online level 2 distance-learning course. You will receive a log in for an online resources book and then you answer the questions online. You will need access to the internet and a computer/laptop to complete the coursework. You will have a named tutor in case you have any questions throughout the course.
There are no specific prior qualifications needed to access this health and social course, although you may find it useful to have previously achieved a Level 1 qualification. You should ideally have the equivalent of Level 1 literacy skills, however, a formal qualification is not required.
- You must currently live in Somerset/Dorset.
- You must have been resident in the UK/EU for 3+ years, for purposes other than study.
- You must be over the age of 19.
- You must not be on an apprenticeship.
There is a £100 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Assessment
To achieve the Level 2 Certificate in Customer Service for Health and Social Care, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the 4 units as detailed in the qualification specification.
You will be assessed by your tutor or assessor using a range of methods. This could include a portfolio of evidence, written assignments or a task. The course is assessed via coursework, there are no exams.
Progression
You may want to move onto an apprenticeship in customer service, business, or assistant accountancy.
Discuss your next opportunity with our expert tutor team!
Interested in this course?
Submit an initial enquiry and we’ll get you started!
