Customer Relationship Officer

Who we’re looking for: 

At SS&L we strive to provide excellent customer service, and as a member of the wider Business Development Team you will play a key role in ensuring we meet this goal.  

 The Customer Relationship Team play a key role in maintaining positive relationships with employer partners, learners, and colleagues across SS&L, ensuring all paperwork and records are accurate and maintained.  As a Customer Relationship Officer, you will play an active role in progressing the enrolment and onboarding process, building repeat business relationships, and providing progression opportunities for learners.  

 There will also be responsibility for the management of the Digital Apprenticeship Service (DAS) process ensuring high levels of data compliance.  You will liaise with internal and external colleagues and agencies to strengthen our customer relationship function and MIS function.  

In order to be successful in this role, you will need to demonstrate how you are able to meet SS&L’s core values: 

Why work for us:

We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners.  Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.  

If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.  

If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.  

The benefits:

We’re pleased to be able to offer you: 

• 29 days annual leave (pro rata for part time post) + bank holidays (pro rata for part time)+ up to 3 gifted Christmas days (pro rata) and a day off for your birthday 

• Up to 2 paid volunteering days 

• Flexible working and opportunity to work from home 

• Totum discount card 

• .45p mileage rate**  

• NEST Pension Scheme 

• On-site parking at certain venues 

• Contractual sick, maternity & paternity pay for up to one year (after qualifying period) 

• Shared parental leave 

• Continued Professional Development 

• Supportive culture with elected staff directors 

• Access to a free Employee Assistance Programme 

*These opportunities will depend on the needs of the role. 

**Rate change after 4000 miles p.a. 
 

SS&L recognises the positive value of diversity, promotes equality and challenges discrimination 

We welcome and encourage job applications from everyone 

Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities. 

Find out more: 

If you would like an informal discussion about the post, please contact Heidi Oliver on 07970 835592 or email holiver@sslcic.co.uk

SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment.  The successful applicant will be required to undertake a DBS check relevant to the role applied for 

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 

How to apply: 

Please find a detailed Job Description below and scroll down for the on-line application form. 

Customer Relationship Officer JD & PS