The Administration Assistant Apprenticeship is a Level 2 programme designed to give learners a strong foundation in business and office administration. Apprentices will gain practical, hands-on experience working in a real workplace while developing the essential knowledge, skills, and behaviours needed to support day-to-day business operations across a wide range of industries.

This apprenticeship is ideal for those looking to start a career in business, administration, or office-based roles straight after school.

About the role

Assistant Administrators play a key role in keeping organisations running smoothly. You may be working in an office, school, healthcare setting, local authority, or private business.

Typical tasks include:

• Handling emails, calls, and internal communications
• Inputting and managing data using IT systems
• Organising documents, records, and schedules
• Supporting teams with general administrative tasks
• Dealing with enquiries from staff, customers, or service users

This is a highly transferable role that provides experience across many sectors.

What you’ll learn

During the apprenticeship, you will develop knowledge, skills, and behaviours in areas such as:

• Business administration processes and procedures
• Using IT systems and digital tools effectively
• Data entry, record keeping, and document management
• Communication in a professional environment
• Time management and organisational skills
• Working safely, securely, and in line with policies
• Customer and stakeholder support
• Teamwork and collaboration
• Personal development and continuous improvement

Ideal for…

This apprenticeship is ideal for school leavers who are:

• Looking for their first step into the workplace
• Interested in business, office work, or administration
• Organised, reliable, and detail-focused
• Good communicators who enjoy working with others
• Keen to earn while they learn and gain a recognised qualification

No previous office experience is required – just motivation and a willingness to learn.

Information for employers

This apprenticeship helps employers develop confident, capable administrative staff who can support business operations from day one.

Benefits include:

• Developing job-ready administrative skills tailored to your organisation
• Improving efficiency and office support functions
• Building a pipeline of future talent
• Flexible training delivered in the workplace and through a training provider
• Cost-effective way to recruit and upskill new staff

Assistant Administrators can be deployed across multiple departments and industries.